FAQs

Are all your products safe for people with coeliac?

Yes, the suppliers for our flours are certified gluten-free. We then blend our flours in-house to ensure there is no chance of cross contamination.

What allergens are in your kitchen?

Our kitchen is free from gluten, egg, tree nuts and dairy.

We only use gluten-free, naturally fermented soy sauce in the products that contain soy sauce.

Our kitchen contains soy flour and sesame. Please be aware that there may be traces of soy and sesame in products that don’t have them in the ingredients list.

What ingredients do you use?

We take pride in using the best ingredients where possible. We use free-range meat and locally sourced fresh vegetables and fruit. For our steamed buns, we use coconut sugar instead of refined sugar.

Please email us for a full ingredients list of our products.

What are your delivery costs?

Wellington $20 (Same day delivery)
North Island: $20 (No RURAL addresses)
South Island: $28 (No RURAL addresses)
(No Rural Delivery to all regions)

Minimum order $75

What can I expect with delivery?

Products are sent in a chilltainer with icepacks. Dumplings are pre-steamed and sent chilled. Donuts, buns and baos are sent frozen and may be defrosted on arrival.

On arrival, the products last up to 6 days refridgerated. Dumplings can be frozen and we don’t recommend refreezing donuts, buns and baos.

Can we pick-up our orders?

Yes, you can pick them up from our store in Tawa, Wellington during our open hours. We recommend contacting us before your visit so that we can make sure we’re stocked up with what you need.

We also take pre-orders for expos we attend around the country, so that you can save on delivery fees. We regularly attend the Healthy Living and Allergy Shows in Auckland and Wellington.

Do you have any retailers?

Not yet. Please order direct from us - delivery is available nationwide.

Do you supply to cafes, restaurants and caterers?

Yes, we do! We currently have regular bulk orders, delivered nationwide. Please email info@kimskitchen.co.nz or call us to discuss what you need.

How do I heat/cook the food?

Every order comes with clear and simple instructions on how to prepare the food. It takes less than 10 minutes from frozen to being ready to eat.